【翻译】新业务模式改变新西兰物业服务格局

2008年11月21日-在新西兰，一项能够使业主更便利地获得房地产投资收益的业务正在震撼着物业管理行业。

AcQuire Property公司成立了其住宅物业服务部门，以及其优惠的价格提供全方位的物业管理服务，即使在目前经济萧条的阶段，业主们也能够承受。

不同于一般物业服务公司抽取8%的服务佣金（含商品及服务税），AcQuire Property公司的住宅物业服务每年固定收取899美元（含商品及服务税），例如本地一居室的租金平均350美元/每周，业主每年大约能节省750美元。

这意味着业主能有更多的结余来进行理财投资，也能雇佣到更加专业化的管理公司。对那些自管的业主来说，更是省去了不少麻烦。

 “现在大家都感到手头拮据，我们发现越来越多的租户开始欠缴房租，有的甚至以搬家来逃避数千元的负债。” AcQuire Property公司负责人Ritesh Mani说。

 “许多小业主都是自行管理房屋，他们没有时间或是没有经验去处理这些情况，到头来只能以赔本收场。”

 “我们是按天收取租金，如果当天没有收到，我们会即刻联系租户。如果租户翌日还未支付租金，我们会给他发一封邮件。假如租户一直拖延支付，我们就会进行诉讼程序。”

 “很少有小业主能够按天收取租金，或是在出现问题时立即行动。而我们的团队有着多年的从业经验，处理这些问题得心应手。”

固定收费的策略最早在伦敦进行了试运行。住宅物业服务部伦敦分部在不到一年时间里就发展了2000名客户。

 “新西兰的住宅投资市场非常成熟，” Mani说，“许多人把投资一处房产作为未来收益的保障，他们花费大量的业余时间自行管理，因为雇佣专业物业服务的成本太高了。”

 “假如一位投资者拥有3处房产，按每周350美元的租金计算，他每年能节省2200美元。这让他有更多的资金进行其他形式的理财，比如偿还贷款。”

对投资者而言，更重要的是AcQuire Property拥有新西兰房地产协会认可资质，而且其日常收取的租金都会暂时归入受到严格监管的信托基金里。“即使我们公司突遇变故，投资者的租金也是绝对安全的。” Mani说。

 “这项业务不仅为投资者节约开支，更让他们免去烦心的苦恼。”

通过购买Vault Property Management 公司的客户名单和数据库，AcQuire Property公司的这项住宅物业服务业务已进入奥克兰市场。

Mani相信，随着业务的扩展，会通过特许经营的模式进入其它城市。

作为一名从业7年的物业及投资服务行业人员，Mani确信固定收费模式完全适用于物业服务行业。

 “我们在物业及投资服务行业工作了7年，”Mani说，“我们知道业主的需求，以及如何以更合适的收费，帮助业主的资产保值增值。”

 “我们计划通过提供首屈一指的服务，从根源上改变新西兰物业服务市场的模式。”

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地址链接：http://www.voxy.co.nz/business/new-service-turns-property-management-its-head/5/5676

原文如下：

New Service Turns Property Management On Its Head

21 November 2008 - A new business is promising to shake up the property management industry, making property investment easier and more profitable for New Zealanders.

AcQuire Property Ltd has launched its Residential Management division, a full property management service that takes the hassle out of monitoring rental payments - at a price that every landlord can afford in even the toughest economic times.

Unlike other property management services, which charge a commission of around 8% of rent plus GST(Goods and Services Tax), Residential Management is charging a flat fee of just $899 a year, including GST. Even on a basic one-bedroom property renting at $350 a week, that's a saving of almost $750 a year for the landlord.

That saving means a higher yield for landlords using existing property management services. And it makes professional property management more affordable - and being a landlord much less of a hassle - for those who have been managing their own properties.

 "As people are beginning to feel the pinch, we have seen more tenants missing rental payments and even fleeing properties, owing thousands of dollars," says AcQuire Property Ltd principal Ritesh Mani.

"Many smaller landlords who are managing their own properties simply don't have the time or expertise to handle these situations, and so end up hugely out of pocket.

"Residential Management checks rental payments daily - if a payment is missed, we will ring the tenant that day. If it still hasn't been paid the day after that, we will send them a letter. And if it remains unpaid, we'll start Tenancy Tribunal proceedings.

"How many small landlords check their rental payments every day - or feel able to act as soon as a payment is missed? Having been in the property business for several years, the team working with Ritesh Mani have the expertise to deal with these situations, and can save landlords thousands of dollars by ensuring they get the rent they are owed."

The flat fee structure has been tested in London, where Residential Management London built up a portfolio of 2,000 properties in less than a year.

"New Zealand has a very high level of residential property investment," says Mani. "Often people buy an investment property to secure their financial future, and then spend all their free time acting as landlord because they can't afford a professional property manager."

"An investor with three properties renting at $350 a week will save $2200 a year - that's boosting their yield, and it's money that could be going straight into mortgage repayments."

Importantly for investors, AcQuire Property Ltd is accredited by the Real Estate Institute of New Zealand, and all rent goes directly into an audited trust fund. "Even if disaster befell our company, there is absolutely no risk of investors losing their rent as they have done in high-profile company collapses such as Blue Chip," says Mani.

"This model not only saves investors money, but it also gives them peace of mind."

AcQuire Property Ltd is launching Residential Management into the Auckland rental market, having bought the client list and database of Vault Property Management Ltd.

As it grows, it will expand into other markets through a franchise model, says Mani.

Mani, who has worked in property and investment for seven years, says the flat-fee model is definitely viable for property management.

"We have worked in property and investment for seven years," says Mani. "We know the service that landlords want, and we know how to provide it to them in a cost-effective manner that enhances the value of their investment.

"We fully intend to turn New Zealand's property management model on its head while providing a service that is second to none."